Grievance Redressal Policy  

At Dailywearhubs,Managed by Eclipse Thread Collective Private Limited. we are committed to delivering a reliable and transparent shopping experience. We value fair practices and ensure that all customer concerns are handled efficiently and responsibly. This Grievance Redressal Policy outlines how we address and resolve issues in accordance with applicable laws.  

What is a Grievance?  

A grievance refers to any concern or dissatisfaction related to a product or service purchased through our platform for which a customer seeks resolution. This may include, but is not limited to, issues related to product quality, defects, incorrect or delayed deliveries, payment concerns, return or refund matters, service-related complaints, or questions regarding our policies.  

How to Submit a Grievance  

If you have a concern, you may contact us through our support channels by following these steps:  

Access Support Section   

Visit the “Contact Us” section on our website

Select the Relevant Category   

Choose the appropriate issue category that best matches your concern  

Provide Required Details   

Submit complete information, including your order ID, description of the issue, and any supporting documents or images  

Once submitted, our support team will review your request and respond accordingly.  

Escalation to Grievance Officer  

If your concern is not resolved satisfactorily or requires further review, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000 and other applicable laws.  

Dailywearhubs has appointed a Grievance Redressal Officer to oversee complaint handling, ensure fairness, and manage escalated cases. You may contact the Grievance Officer at: eclipsethreadcollectiveprivate@gmail.com.  

Grievance Resolution Process  

• Acknowledgement: Your grievance will be acknowledged within 48 hours of receipt via email  
• Reference ID: A unique ticket or reference number will be generated to help you track your complaint  
• Resolution Timeline: We aim to resolve all grievances promptly, typically within 7 working days or as required under applicable regulations  
• Progress Updates: You will receive updates regarding the status of your grievance through your registered communication method  

Closure of Grievance  

A grievance will be considered resolved under the following conditions:  

• When a satisfactory resolution has been provided by our support team or Grievance Officer  
• When no response is received from your end within a reasonable time after a resolution is offered  
• When a final resolution has been communicated in accordance with our policies and legal requirements  

Contact Us  

For any questions or to raise a grievance, please contact us at: eclipsethreadcollectiveprivate@gmail.com.  

Note  

This policy may be updated from time to time. For the latest version, please refer to our Terms of Use and Privacy Policy.